{"id":7325,"date":"2024-12-03T18:11:14","date_gmt":"2024-12-03T18:11:14","guid":{"rendered":"https:\/\/www.globalresearch.kr\/markets\/?p=7325"},"modified":"2025-11-30T03:18:05","modified_gmt":"2025-11-29T18:18:05","slug":"healthcare-bpo-market-imarc","status":"publish","type":"post","link":"https:\/\/www.globalresearch.kr\/markets\/healthcare-bpo-market-imarc\/","title":{"rendered":"\uae00\ub85c\ubc8c \uc758\ub8cc BPO \uc2dc\uc7a5 (~2033\ub144) : \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4\ubcc4 (\uc778\uc801 \uc790\uc6d0 \uad00\ub9ac, \uccad\uad6c \uad00\ub9ac, \uace0\uac1d \uad00\uacc4 \uad00\ub9ac, \uae30\ud0c0), \uacf5\uae09\uc790 \uc11c\ube44\uc2a4\ubcc4 (\ud658\uc790 \ub4f1\ub85d \ubc0f \uc804\ub7b5 \uacc4\ud68d, \ud658\uc790 \uce58\ub8cc \uc11c\ube44\uc2a4, \uae30\ud0c0)"},"content":{"rendered":"

\"\"<\/p>\n

1 \uba38\ub9ac\ub9d0
\n2 \uc5f0\uad6c \ubc94\uc704 \ubc0f \ubc29\ubc95\ub860
\n2.1 \uc5f0\uad6c \ubaa9\uc801
\n2.2 \uc774\ud574\uad00\uacc4\uc790
\n2.3 \ub370\uc774\ud130 \ucd9c\ucc98
\n2.3.1 1\ucc28 \ucd9c\ucc98
\n2.3.2 \ubcf4\uc870 \ucd9c\ucc98
\n2.4 \uc2dc\uc7a5 \ucd94\uc815
\n2.4.1 \uc0c1\ud5a5\uc2dd \uc811\uadfc \ubc29\uc2dd
\n2.4.2 \ud558\ud5a5\uc2dd \uc811\uadfc \ubc29\uc2dd
\n2.5 \uc608\uce21 \ubc29\ubc95\ub860
\n3 \uc694\uc57d
\n4 \uc18c\uac1c
\n4.1 \uac1c\uc694
\n4.2 \uc8fc\uc694 \uc0b0\uc5c5 \ub3d9\ud5a5
\n5 \uae00\ub85c\ubc8c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5
\n5.1 \uc2dc\uc7a5 \uac1c\uc694
\n5.2 \uc2dc\uc7a5 \uc131\uacfc
\n5.3 COVID-19\uc758 \uc601\ud5a5
\n5.4 \uc2dc\uc7a5 \uc804\ub9dd
\n6 \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4\ubcc4 \uc2dc\uc7a5 \uc138\ubd84\ud654
\n6.1 \uc778\uc801 \uc790\uc6d0 \uad00\ub9ac
\n6.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.1.2 \uc2dc\uc7a5 \uc804\ub9dd
\n6.2 \ud074\ub808\uc784 \uad00\ub9ac
\n6.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.2.2 \uc2dc\uc7a5 \uc608\uce21
\n6.3 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac
\n6.3.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.3.2 \uc2dc\uc7a5 \uc608\uce21
\n6.4 \uc6b4\uc601 \ubc0f \uad00\ub9ac \uad00\ub9ac
\n6.4.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.4.2 \uc2dc\uc7a5 \uc608\uce21
\n6.5 \ucf00\uc5b4 \uad00\ub9ac
\n6.5.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.5.2 \uc2dc\uc7a5 \uc608\uce21
\n6.6 \uacf5\uae09\uc790 \uad00\ub9ac
\n6.6.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.6.2 \uc2dc\uc7a5 \uc608\uce21
\n6.7 \uae30\ud0c0
\n6.7.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n6.7.2 \uc2dc\uc7a5 \uc608\uce21
\n7 \uc81c\uacf5\uc790 \uc11c\ube44\uc2a4\ubcc4 \uc2dc\uc7a5 \uc138\ubd84\ud654
\n7.1 \ud658\uc790 \ub4f1\ub85d \ubc0f \uc804\ub7b5 \uacc4\ud68d
\n7.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n7.1.2 \uc2dc\uc7a5 \uc608\uce21
\n7.2 \ud658\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4
\n7.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n7.2.2 \uc2dc\uc7a5 \uc608\uce21
\n7.3 \uc218\uc775\uc8fc\uae30 \uad00\ub9ac
\n7.3.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n7.3.2 \uc2dc\uc7a5 \uc608\uce21
\n8 \uc81c\uc57d \uc11c\ube44\uc2a4 \ubcc4 \uc2dc\uc7a5 \uc138\ubd84\ud654
\n8.1 \uc81c\uc870 \uc11c\ube44\uc2a4
\n8.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n8.1.2 \uc2dc\uc7a5 \uc608\uce21
\n8.2 \uc5f0\uad6c \ubc0f \uac1c\ubc1c \uc11c\ube44\uc2a4
\n8.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n8.2.2 \uc2dc\uc7a5 \uc608\uce21
\n8.3 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4
\n8.3.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n8.3.2 \uc2dc\uc7a5 \uc608\uce21
\n9 \uc9c0\uc5ed\ubcc4 \uc2dc\uc7a5 \uc138\ubd84\ud654
\n9.1 \ubd81\ubbf8
\n9.1.1 \ubbf8\uad6d
\n9.1.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.1.1.2 \uc2dc\uc7a5 \uc608\uce21
\n9.1.2 \uce90\ub098\ub2e4
\n9.1.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.1.2.2 \uc2dc\uc7a5 \uc608\uce21
\n9.2 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591
\n9.2.1 \uc911\uad6d
\n9.2.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.1.2 \uc2dc\uc7a5 \uc608\uce21
\n9.2.2 \uc77c\ubcf8
\n9.2.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.2.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.2.3 \uc778\ub3c4
\n9.2.3.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.3.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.2.4 \ub300\ud55c\ubbfc\uad6d
\n9.2.4.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.4.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.2.5 \ud638\uc8fc
\n9.2.5.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.5.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.2.6 \uc778\ub3c4\ub124\uc2dc\uc544
\n9.2.6.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.6.2 \uc2dc\uc7a5 \uc608\uce21
\n9.2.7 \uae30\ud0c0
\n9.2.7.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.2.7.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.3 \uc720\ub7fd
\n9.3.1 \ub3c5\uc77c
\n9.3.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.1.2 \uc2dc\uc7a5 \uc608\uce21
\n9.3.2 \ud504\ub791\uc2a4
\n9.3.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.2.2 \uc2dc\uc7a5 \uc608\uce21
\n9.3.3 \uc601\uad6d
\n9.3.3.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.3.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.3.4 \uc774\ud0c8\ub9ac\uc544
\n9.3.4.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.4.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.3.5 \uc2a4\ud398\uc778
\n9.3.5.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.5.2 \uc2dc\uc7a5 \uc608\uce21
\n9.3.6 \ub7ec\uc2dc\uc544
\n9.3.6.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.6.2 \uc2dc\uc7a5 \uc608\uce21
\n9.3.7 \uae30\ud0c0
\n9.3.7.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.3.7.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.4 \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74
\n9.4.1 \ube0c\ub77c\uc9c8
\n9.4.1.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.4.1.2 \uc2dc\uc7a5 \uc608\uce21
\n9.4.2 \uba55\uc2dc\ucf54
\n9.4.2.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.4.2.2 \uc2dc\uc7a5 \uc608\uce21
\n9.4.3 \uae30\ud0c0
\n9.4.3.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.4.3.2 \uc2dc\uc7a5 \uc804\ub9dd
\n9.5 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74
\n9.5.1 \uc2dc\uc7a5 \ub3d9\ud5a5
\n9.5.2 \uad6d\uac00 \ubcc4 \uc2dc\uc7a5 \uc138\ubd84\ud654
\n9.5.3 \uc2dc\uc7a5 \uc608\uce21
\n10 SWOT \ubd84\uc11d
\n10.1 \uac1c\uc694
\n10.2 \uac15\uc810
\n10.3 \uc57d\uc810
\n10.4 \uae30\ud68c
\n10.5 \uc704\ud611
\n11 \uac00\uce58 \uc0ac\uc2ac \ubd84\uc11d
\n12 \ud3ec\ud130\uc758 \ub2e4\uc12f \uac00\uc9c0 \ud798 \ubd84\uc11d
\n12.1 \uac1c\uc694
\n12.2 \uad6c\ub9e4\uc790\uc758 \ud611\uc0c1\ub825
\n12.3 \uacf5\uae09\uc790\uc758 \ud611\uc0c1\ub825
\n12.4 \uacbd\uc7c1\uc758 \uc815\ub3c4
\n12.5 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611
\n12.6 \ub300\uccb4\uc7ac\uc758 \uc704\ud611
\n13 \uac00\uaca9 \ubd84\uc11d
\n14 \uacbd\uc7c1 \ud658\uacbd
\n14.1 \uc2dc\uc7a5 \uad6c\uc870
\n14.2 \uc8fc\uc694 \ud50c\ub808\uc774\uc5b4
\n14.3 \uc8fc\uc694 \ud50c\ub808\uc774\uc5b4\uc758 \ud504\ub85c\ud544<\/p>\n","protected":false},"excerpt":{"rendered":"

2024\ub144 \uc804 \uc138\uacc4 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uaddc\ubaa8\ub294 326\uc5b5 \ub2ec\ub7ec\uc5d0 \ub2ec\ud588\uc2b5\ub2c8\ub2e4. IMARC Group\uc740 2025~2033\ub144 \ub3d9\uc548 7.12%\uc758 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR)\uc744 \ubcf4\uc774\uba70 2033\ub144\uc5d0\ub294 \uc2dc\uc7a5\uc774 605\uc5b5 \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ubb34\ub7c9 \ubc0f \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00, \ub2e4\uc591\ud55c \ub9cc\uc131 \uc9c8\ud658\uc758 \uc720\ubcd1\ub960 \uc99d\uac00, \uc758\ub8cc \uc2dc\uc124\uc5d0\uc11c \ub354 \ub9ce\uc740 \uc218\uc775 \ucc3d\ucd9c\uc744 \uc704\ud55c \ub3c4\uc785 \uc99d\uac00\uac00 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc774\ub044\ub294 \uc8fc\uc694 \uc694\uc778 \uc911 \uc77c\ubd80\uc785\ub2c8\ub2e4.<\/p>\n

\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ubd84\uc11d:
\n\uc8fc\uc694 \uc2dc\uc7a5 \ub3d9\uc778: \ud658\uc790 \uc548\uc804\uacfc \uac74\uac15 \uc99d\uc9c4\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \ub192\uc544\uc9c0\ub294 \uac83\uc740 \uc2dc\uc7a5 \uc131\uc7a5\uc5d0 \uae30\uc5ec\ud558\ub294 \uc8fc\uc694 \uc694\uc778 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub610\ud55c \ub2e4\uc591\ud55c \uc804\uc5fc\ubcd1\uc758 \uc720\ubcd1\ub960 \uc99d\uac00\uc640 \ubcd1\uc6d0\uc5d0 \uc785\uc6d0\ud558\ub294 \ud658\uc790 \uc218\uac00 \uc99d\uac00\ud558\ub294 \uac83\ub3c4 \uc2dc\uc7a5 \uc131\uc7a5\uc5d0 \uae30\uc5ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.
\n\uc8fc\uc694 \uc2dc\uc7a5 \ub3d9\ud5a5: \ud658\uc790 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4dc\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uba38\uc2e0\ub7ec\ub2dd(ML) \ubc0f \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \ub3c4\uad6c\uc758 \ub4f1\uc7a5\uc73c\ub85c \uc804\uccb4 \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uae0d\uc815\uc801\uc778 \uc804\ub9dd\uc774 \ub098\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4.
\n\uacbd\uc7c1 \ud658\uacbd: \uc758\ub8cc BPO \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 \uc8fc\uc694 \uae30\uc5c5\uc73c\ub85c\ub294 Accenture plc, Cognizant, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation, IQVIA, NTT Data Corporation, Omega Healthcare, Parexel International Corporation, Tata Consultancy Services, WNS (Holdings) Limited \ubc0f Xerox Corporation \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.
\n\uc9c0\ub9ac\uc801 \ud658\uacbd: \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \ubd81\ubbf8\ub294 \uc758\ub8cc BPO \ubd84\uc57c\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc2dc\uc7a5\uc785\ub2c8\ub2e4. \ubd81\ubbf8 \uc758\ub8cc \uc2dc\uc2a4\ud15c\uc740 \uc57d\uad6d, \uc81c\uc57d \ud68c\uc0ac, \uc758\ub8cc \uc7a5\ube44 \uc81c\uc870\uc5c5\uccb4 \ubc0f \uc758\ub8cc \uc2dc\uc124\uc744 \ud3ec\ud568\ud558\ub294 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc0b0\uc5c5\uc785\ub2c8\ub2e4. \uc774 \ubcf5\uc7a1\ud55c \uc0b0\uc5c5 \uc778\ud504\ub77c\ub294 \ud5ec\uc2a4\ucf00\uc5b4 BPO\uc640 \uac19\uc774 \uc774\ub7ec\ud55c \uc6b4\uc601\uc744 \uac10\ub3c5\ud558\ub294 \uc804\ubb38 \uc804\ubb38\uac00\uc5d0\uac8c \ud06c\uac8c \uc758\uc874\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uc774 \uc9c0\uc5ed\uc758 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.
\n\ub3c4\uc804\uacfc \uae30\ud68c: \uc758\ub8cc BPO \uc2dc\uc7a5\uc5d0\uc11c\ub294 \uaddc\uc81c \uc900\uc218 \uc720\uc9c0, \ub370\uc774\ud130 \ubcf4\uc548 \ubcf4\uc7a5, \ud488\uc9c8 \uad00\ub9ac\uc5d0 \ub300\ud55c \uc6b0\ub824 \ud574\uacb0 \ub4f1\uc774 \ub3c4\uc804 \uacfc\uc81c\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uae30\uc220 \ubc1c\uc804, \ube44\uc6a9 \uc808\uac10 \uc7a0\uc7ac\ub825, \uc804\ubb38 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694 \uc99d\uac00\ub85c \uc778\ud574 \uae30\ud68c\ub3c4 \ubc1c\uc0dd\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uc804\uacfc \uae30\ud68c \uc0ac\uc774\uc758 \uade0\ud615\uc744 \ub9de\ucd94\ub294 \uac83\uc774 \uc9c4\ud654\ud558\ub294 \uc758\ub8cc BPO \ud658\uacbd\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n

\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ub3d9\ud5a5:
\n\ud658\uc790 \uc218 \uc99d\uac00\uc640 \ud658\uc790 \uc548\uc804 \uac15\ud654\uc5d0 \ub300\ud55c \uad00\uc2ec \uc99d\uac00<\/p>\n

\ud658\uc790 \uc548\uc804\uacfc \uac74\uac15 \uc99d\uc9c4\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \ub192\uc544\uc9c0\ub294 \uac83\uc740 \uc2dc\uc7a5 \uc131\uc7a5\uc5d0 \uae30\uc5ec\ud558\ub294 \uc8fc\uc694 \uc694\uc778 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uc758\ub8cc \uc2dc\uc124\uc5d0\uc11c \ud658\uc790\ub97c \ucd5c\uace0 \uc218\uc900\uc758 \uce58\ub8cc\ub85c \uce58\ub8cc\ud558\uace0 \ucd5c\uc0c1\uc758 \uce58\ub8cc \uc635\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc758\ub8cc BPO\ub294 \uc870\uc9c1\uc758 \ube44\ud575\uc2ec \ud65c\ub3d9\uc744 \uad00\ub9ac\ud558\uc5ec \uc9c1\uc6d0\uacfc \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790\uc758 \uc5c5\ubb34\ub7c9\uc744 \uc904\uc774\uace0 \ud658\uc790 \uac74\uac15\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \ubcd1\uc6d0\uc5d0 \uc785\uc6d0\ud558\ub294 \ud658\uc790 \uc218\uac00 \uc99d\uac00\ud558\ub294 \uac83\ub3c4 \uc758\ub8cc BPO \uc2dc\uc7a5 \uc218\uc694\uc5d0 \ud06c\uac8c \uae30\uc5ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, 2022\ub144 \ubbf8\uad6d\uc5d0\uc11c\ub294 3,370\ub9cc \uac74 \uc774\uc0c1\uc758 \ubcd1\uc6d0 \uc785\uc6d0\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc804 \uc138\uacc4 \uc785\uc6d0 \ud658\uc790 \uce58\ub8cc \uc2dc\uc7a5\uc740 \ub208\uc5d0 \ub744\uac8c \uc131\uc7a5\ud558\uc5ec 2024\ub144\uae4c\uc9c0 \uc608\uc0c1 \ub9e4\ucd9c\uc774 \ubb34\ub824 2\uc870 3,700\uc5b5 \ub2ec\ub7ec\uc5d0 \ub2ec\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \ub610\ud55c \uc804 \uc138\uacc4\uc801\uc73c\ub85c \ubcd1\uc6d0\uc758 \uc218\uac00 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uc758\ub8cc BPO\uc5d0 \ub300\ud55c \uc218\uc694\ub3c4 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, 2019\ub144 \uc778\ub3c4 \uc815\ubd80\uc758 \ub2c8\ud2f0 \uc544\uc694\uadf8\ub294 \ud5a5\ud6c4 5\ub144\uac04 \uc778\ub3c4\uc5d0 \uc57d 2,500\uac1c\uc758 \ubcd1\uc6d0\uc774 \uc2e0\uc124\ub420 \uac83\uc774\uba70, 2024\ub144\uae4c\uc9c0 \uc778\ub3c4\ub294 \ud658\uc790 1,000\uba85\ub2f9 \uc758\uc0ac 1\uba85\uc744 \ubc30\uce58\ud558\ub294 WHO \uae30\uc900\uc5d0 \ub3c4\ub2ec\ud560 \uac83\uc774\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubcd1\uc6d0\uacfc \ud658\uc790 \uc218\uac00 \ubaa8\ub450 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uc758\ub8cc \uc2dc\uc124\uc5d0\uc11c \uc758\ub8cc BPO \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc758\ub8cc \ubd84\uc57c\uc5d0\uc11c \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac\uc758 \ud544\uc694\uc131 \ub300\ub450<\/p>\n

\uc758\ub8cc \uc2dc\uc2a4\ud15c\uc740 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac(RCM)\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud658\uc790\uc758 \ucd5c\ucd08 \uc608\uc57d\ubd80\ud130 \uc758\ub8cc \uc2dc\uc2a4\ud15c\uacfc \uad00\ub828\ub41c \ucd5c\uc885 \uc794\uc561 \uc9c0\ubd88\uae4c\uc9c0 \ud658\uc790\uc640\uc758 \uc7ac\uc815 \uac70\ub798\ub97c \ucd94\uc801\ud569\ub2c8\ub2e4. \ud558\uc774\ud37c\ub860\uc774 2022\ub144 9\uc6d4\uc5d0 \ubc1c\ud45c\ud55c \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc758\ub8cc \uc2dc\uc124\uc740 \uc801\uc808\ud558\uac8c \uad6c\uc131\ub41c RCM \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \uc7ac\uc815\uc801 \uc548\uc815\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc591\uc9c8\uc758 \uc758\ub8cc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc758\ub8cc \uc804\ubc18\uc5d0 \uac78\uccd0 RCM\uc758 \uc0ac\uc6a9\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \ud5a5\ud6c4 \uba87 \ub144 \ub3d9\uc548 \uc758\ub8cc BPO \uc2dc\uc7a5 \uc218\uc775\uc744 \ucd09\uc9c4\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774 \uc678\uc5d0\ub3c4 \ub2e4\uc591\ud55c \uc8fc\uc694 \uc2dc\uc7a5 \ud50c\ub808\uc774\uc5b4\ub4e4\uc774 \uc2dc\uc7a5 \uc785\uc9c0\ub97c \uac15\ud654\ud558\uae30 \uc704\ud574 \uc0c8\ub85c\uc6b4 \ud611\uc5c5\uacfc \uacc4\uc57d\uc5d0 \uc810\uc810 \ub354 \uc9d1\uc911\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \ub354\uc6b1 \ucd09\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, 2021\ub144 7\uc6d4, \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac(RCM) \ubca4\ub354\uc778 Waystar\ub294 RCM \ubca4\ub354\uc640 \ud658\uc790 \uacb0\uc81c \ud68c\uc0ac \uac04\uc758 \ucd5c\uadfc \uac70\ub798\uc5d0\uc11c Patientco\ub97c \uc778\uc218\ud560 \uacc4\ud68d\uc774\uc5c8\uc2b5\ub2c8\ub2e4. RCM \ubca4\ub354\ub294 \uc774 \uacb0\ud569\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc18c\ube44\uc790 \uce5c\ud654\uc801\uc778 \uc758\ub8cc\ube44 \uacb0\uc81c \uc635\uc158\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ud658\uc790\uc758 \uc7ac\uc815\uc801 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uacc4\ud68d\uc785\ub2c8\ub2e4.<\/p>\n

\uc758\ub8cc BPO\uc5d0 \ub300\ud55c AI\uc758 \uc601\ud5a5\ub825 \ud655\ub300<\/p>\n

\uc218\ub9ce\uc740 \ube44\uc784\uc0c1 \uc5c5\ubb34\ub97c \uac04\uc18c\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18 \ub3c4\uad6c\uac00 \uc758\ub8cc BPO\uc5d0 \ub4f1\uc7a5\ud558\uba74\uc11c \uc758\ub8cc BPO \uc2dc\uc7a5 \uc804\ub9dd\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc6cc\ud06c\ud50c\ub85c \uc790\ub3d9\ud654 \ud5a5\uc0c1, \ub2f4\ub2f9\uc790 \uc9c0\uc6d0, \ubd84\uc11d \ubaa9\uc801\uc758 \ub370\uc774\ud130 \uad00\ub9ac \uac1c\uc120, \uc608\uce21 \uc778\uc0ac\uc774\ud2b8 \uc81c\uacf5 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. AI\ub294 \uc218\ub9ce\uc740 \ubd84\uc57c\uc5d0\uc11c \uae09\uc131\uc7a5\ud558\uace0 \uc788\ub294 \ud604\uc0c1\uc785\ub2c8\ub2e4. 2021\ub144\uc5d0 \uc804 \uc138\uacc4 AI \uc0b0\uc5c5\uc758 \uac00\uce58\ub294 \uc57d 600\uc5b5 \ub2ec\ub7ec\uc5d0 \ub2ec\ud588\uc73c\uba70, 2028\ub144\uc5d0\ub294 4,237\uc5b5 \ub2ec\ub7ec\ub85c \uae09\uc99d\ud560 \uac83\uc73c\ub85c \uc608\uce21\ub429\ub2c8\ub2e4. \ub610\ud55c \uc758\ub8cc \uc0c1\ud638 \uc791\uc6a9\uacfc \uc758\ub8cc \uc778\ubcf4\uc774\uc2a4 \ubc1c\ud589 \ubc0f \ucf54\ub529\uc744 \uc704\ud574 \ub9de\ucda4\ud654\ub41c AI \uae30\ubc18 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ub3c4\uad6c(IVR, IVA, \ucc57\ubd07 \ub4f1)\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uc804\uccb4 \uc2dc\uc7a5\uc5d0 \uc218\uc775\uc131 \ub192\uc740 \uc131\uc7a5 \uae30\ud68c\uac00 \uc81c\uacf5\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc758\ub8cc \ubd84\uc57c\uc5d0\uc11c AI\uc758 \uc601\ud5a5\ub825\uc744 \uac15\uc870\ud55c \ubd84\uc11d \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 75%\uc758 \ubcf4\uac74\uc18c\uac00 \uc9c8\ubcd1 \uad00\ub9ac \uc5ed\ub7c9\uc744 \uac15\ud654\ud588\uc73c\uba70, \uc758\ub8cc \uae30\uad00\uc758 90%\uac00 \uc9c1\uc6d0\uc758 \ud53c\ub85c\ub97c \uc0c1\ub2f9\ud788 \ucd5c\uc18c\ud654\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uac19\uc740 \ubcf4\uace0\uc11c\uc5d0\uc11c\ub294 \ubcf4\uac74\uc18c\uc758 80%\uac00 AI\uac00 \uc7ac\uc815 \uac74\uc804\uc131\uc744 \uac15\ud654\ud55c\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \ub610\ud55c 81%\ub294 AI\ub97c \uc0ac\uc6a9\ud558\uba74 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c AI\uc640 \uc758\ub8cc BPO\uc758 \ud1b5\ud569\uc740 \ud5a5\ud6c4 \uba87 \ub144 \ub3d9\uc548 \uc758\ub8cc BPO \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ub192\uc77c \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

\uae00\ub85c\ubc8c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uc138\ubd84\ud654:
\nIMARC Group\uc740 2025-2033\ub144 \uae00\ub85c\ubc8c, \uc9c0\uc5ed \ubc0f \uad6d\uac00 \uc218\uc900\uc758 \uc608\uce21\uacfc \ud568\uaed8 \uae00\ub85c\ubc8c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ubcf4\uace0\uc11c\uc758 \uac01 \ubd80\ubb38\uc758 \uc8fc\uc694 \ub3d9\ud5a5\uc5d0 \ub300\ud55c \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ubcf4\uace0\uc11c\ub294 \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4, \uacf5\uae09\uc790 \uc11c\ube44\uc2a4, \uc81c\uc57d \uc11c\ube44\uc2a4\ub97c \uae30\uc900\uc73c\ub85c \uc2dc\uc7a5\uc744 \ubd84\ub958\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4\ubcc4 \ubd84\ub958:<\/p>\n

\uc778\uc801 \uc790\uc6d0 \uad00\ub9ac
\n\ud074\ub808\uc784 \uad00\ub9ac
\n\uace0\uac1d \uad00\uacc4 \uad00\ub9ac
\n\uc6b4\uc601 \ubc0f \uad00\ub9ac \uad00\ub9ac
\n\ucf00\uc5b4 \uad00\ub9ac
\n\uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790 \uad00\ub9ac
\n\uae30\ud0c0<\/p>\n

\uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud55c \uccad\uad6c \uad00\ub9ac \ubd80\ubb38<\/p>\n

\uc774 \ubcf4\uace0\uc11c\ub294 \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4\ub97c \uae30\uc900\uc73c\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc744 \uc138\ubd84\ud654\ud558\uc5ec \ubd84\uc11d\ud588\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc778\uc801 \uc790\uc6d0 \uad00\ub9ac, \uccad\uad6c \uad00\ub9ac, \uace0\uac1d \uad00\uacc4 \uad00\ub9ac, \uc6b4\uc601 \ubc0f \uad00\ub9ac \uad00\ub9ac, \ucf00\uc5b4 \uad00\ub9ac, \uc81c\uacf5\uc790 \uad00\ub9ac \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uccad\uad6c \uad00\ub9ac\uac00 \uac00\uc7a5 \ud070 \ubd80\ubd84\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud074\ub808\uc784 \uad00\ub9ac \uc11c\ube44\uc2a4\ub294 \ubcf4\uc0c1\uc744 \uc81c\uacf5\ud558\uace0 \ube44\uc6a9\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. \uccad\uad6c \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0, \uccad\uad6c \ub370\uc774\ud130\ub97c \uae30\ub85d\ud558\uba70, \uc81c\uacf5\uc790\uc640 \uace0\uac1d\uc758 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc720\uc9c0\ud558\uba74\uc11c \ub3c4\ub09c\uc744 \uc904\uc774\uace0 \ubd88\ub9cc\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n

\uc81c\uacf5\uc790 \uc11c\ube44\uc2a4\ubcc4 \ubd84\ub958:<\/p>\n

\ud658\uc790 \ub4f1\ub85d \ubc0f \uc804\ub7b5 \uacc4\ud68d
\n\ud658\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4
\n\uc218\uc775 \uc8fc\uae30 \uad00\ub9ac<\/p>\n

\uc218\uc775 \uc8fc\uae30 \uad00\ub9ac\uac00 \uac00\uc7a5 \ud070 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \ubcf4\uace0\uc11c\uc5d0\uc11c\ub294 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790 \uc11c\ube44\uc2a4\ub97c \uae30\uc900\uc73c\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc744 \uc138\ubd84\ud654\ud558\uc5ec \ubd84\uc11d\ud588\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud658\uc790 \ub4f1\ub85d \ubc0f \uc804\ub7b5 \uacc4\ud68d, \ud658\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4, \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac\uac00 \uac00\uc7a5 \ud070 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc218\uc775 \uad00\ub9ac \uc8fc\uae30\ub294 \uc758\ub8cc \uc2dc\uc2a4\ud15c\uacfc \uad00\ub828\ub41c \ucd5c\ucd08 \uc608\uc57d\ubd80\ud130 \ucd5c\uc885 \uc794\uc561 \uacb0\uc81c\uae4c\uc9c0 \ud658\uc790\uc640\uc758 \uc7ac\uc815 \uac70\ub798\ub97c \ucd94\uc801\ud558\ub294 \ub370 \ub110\ub9ac \ud65c\uc6a9\ub429\ub2c8\ub2e4. \uc774 \uc678\uc5d0\ub3c4 \uccad\uad6c, \uacb0\uc81c \ucc98\ub9ac \ubc0f \uc804\uc790 \uac74\uac15 \uae30\ub85d \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uad00\ub9ac \uae30\ub2a5\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \ub610\ud55c \uc758\ub8cc BPO \uc2dc\uc7a5 \uac1c\uc694\uc5d0 \ub530\ub974\uba74 \ub2e4\uc591\ud55c \uc8fc\uc694 \uc2dc\uc7a5 \ud50c\ub808\uc774\uc5b4\uac00 RCM \ubd80\ubb38\uc5d0\uc11c \uc785\uc9c0\ub97c \uac15\ud654\ud558\uae30 \uc704\ud574 \uc0c8\ub85c\uc6b4 \ud611\uc5c5 \ubc0f \uacc4\uc57d\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, 2022\ub144 3\uc6d4 \uc758\ub8cc \uc194\ub8e8\uc158 \ud68c\uc0ac\uc778 CPSI\ub294 \uc6cc\uc2f1\ud134\uc8fc \uc2a4\ud3ec\uce94\uc5d0 \ubcf8\uc0ac\ub97c \ub454 \ud5ec\uc2a4\ucf00\uc5b4 \ub9ac\uc18c\uc2a4 \uadf8\ub8f9(Healthcare Resource Group Inc.)\uc744 \uc778\uc218\ud588\uc2b5\ub2c8\ub2e4. HRG\ub294 \ubcd1\uc6d0\uacfc \ud074\ub9ac\ub2c9\uc774 \ud6a8\uc728\uc131, \uc218\uc775\uc131 \ubc0f \ud658\uc790 \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ub9de\ucda4\ud615 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac(‘RCM’) \uc194\ub8e8\uc158 \ubc0f \ucee8\uc124\ud305 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc120\ub3c4\uc801\uc778 \uc5c5\uccb4\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc8fc\uc694 \uc5c5\uccb4\ub4e4\uc758 \ud65c\ub3d9\uc740 \ud5a5\ud6c4 \uba87 \ub144 \ub3d9\uc548 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \ucd5c\uadfc \uac00\uaca9\uc744 \uacac\uc778\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

\uc81c\uc57d \uc11c\ube44\uc2a4\ubcc4 \ubd84\ub958:<\/p>\n

\uc81c\uc870 \uc11c\ube44\uc2a4
\n\uc5f0\uad6c \ubc0f \uac1c\ubc1c \uc11c\ube44\uc2a4
\n\ube44\uc784\uc0c1 \uc11c\ube44\uc2a4<\/p>\n

\uc81c\uc57d \uc11c\ube44\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \uc758\ub8cc BPO \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ubd84\ub958 \ubc0f \ubd84\uc11d\ub3c4 \ubcf4\uace0\uc11c\uc5d0 \uc81c\uacf5\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc81c\uc870 \uc11c\ube44\uc2a4, \uc5f0\uad6c \uac1c\ubc1c \uc11c\ube44\uc2a4, \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n

\uc81c\uc870 \uc11c\ube44\uc2a4\ub294 \uc54c\uc57d, \uc815\uc81c, \ucea1\uc290 \ub4f1 \ub2e4\uc591\ud55c \uc758\uc57d\ud488\uc744 \uc81c3\uc790\uac00 \uc18c\ube44\ud560 \uc218 \uc788\ub3c4\ub85d \uc81c\uc870\ud558\uac70\ub098 \uc0dd\uc0b0\ud558\ub294 \uc5c5\ubb34\ub97c \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \uacfc\uc815\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc758\uc57d\ud488 \uac1c\ubc1c \ud504\ub85c\uc138\uc2a4 \ubc0f \uaddc\uc81c \uc9c0\uc6d0\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc758\uc57d\ud488\uc774 \uc2dc\uc7a5\uc5d0 \ucd9c\uc2dc\ub418\uae30\uae4c\uc9c0\uc758 \uae34 \uc2b9\uc778 \uc808\ucc28\ub97c \ub2e8\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc5f0\uad6c \uac1c\ubc1c(R&D) \uc11c\ube44\uc2a4\ub294 \uc0c8\ub85c\uc6b4 \uc758\uc57d\ud488, \uae30\uae30 \ubc0f \uce58\ub8cc\ubc95\uc744 \ubc1c\uacac\ud558\uace0 \uc2dc\uc7a5\uc5d0 \ucd9c\uc2dc\ud55c\ub2e4\ub294 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uace0\uc548\ub41c \uc77c\ub828\uc758 \ud65c\ub3d9\uc744 \ub9d0\ud569\ub2c8\ub2e4. \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4\ub294 \uacf5\uae09\ub9dd \uad00\ub9ac \ubc0f \ubb3c\ub958, \uc81c\uc57d \ubd84\uc57c\uc758 \uc608\uce21, \uc131\uacfc \ubcf4\uace0, \ubd84\uc11d, \uc5f0\uad6c \ubc0f \ub9c8\ucf00\ud305\uacfc \uac19\uc740 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4\ub85c \uad6c\uc131\ub429\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc5ed\ubcc4 \ubd84\ub958:<\/p>\n

\ubd81\ubbf8
\n\ubbf8\uad6d
\n\uce90\ub098\ub2e4
\n\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591
\n\uc911\uad6d
\n\uc77c\ubcf8
\n\uc778\ub3c4
\n\ub300\ud55c\ubbfc\uad6d
\n\ud638\uc8fc
\n\uc778\ub3c4\ub124\uc2dc\uc544
\n\uae30\ud0c0
\n\uc720\ub7fd
\n\ub3c5\uc77c
\n\ud504\ub791\uc2a4
\n\uc601\uad6d
\n\uc774\ud0c8\ub9ac\uc544
\n\uc2a4\ud398\uc778
\n\ub7ec\uc2dc\uc544
\n\uae30\ud0c0
\n\ub77c\ud2f4 \uc544\uba54\ub9ac\uce74
\n\ube0c\ub77c\uc9c8
\n\uba55\uc2dc\ucf54
\n\uae30\ud0c0
\n\uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74<\/p>\n

\ubd81\ubbf8\ub294 \ud5ec\uc2a4\ucf00\uc5b4 BPO\uc758 \uac00\uc7a5 \ud070 \uc2dc\uc7a5\uc785\ub2c8\ub2e4.<\/p>\n

\uc774 \ubcf4\uace0\uc11c\ub294 \ubd81\ubbf8(\ubbf8\uad6d \ubc0f \uce90\ub098\ub2e4), \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc911\uad6d, \uc77c\ubcf8, \uc778\ub3c4, \ud55c\uad6d, \ud638\uc8fc, \uc778\ub3c4\ub124\uc2dc\uc544 \ub4f1), \uc720\ub7fd(\ub3c5\uc77c, \ud504\ub791\uc2a4, \uc601\uad6d, \uc774\ud0c8\ub9ac\uc544, \uc2a4\ud398\uc778, \ub7ec\uc2dc\uc544 \ub4f1), \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74(\ube0c\ub77c\uc9c8, \uba55\uc2dc\ucf54 \ub4f1), \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74 \ub4f1 \ubaa8\ub4e0 \uc8fc\uc694 \uc9c0\uc5ed \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ubd84\uc11d\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \ubd81\ubbf8(\ubbf8\uad6d \ubc0f \uce90\ub098\ub2e4)\ub294 \ud5ec\uc2a4\ucf00\uc5b4 BPO\uc758 \uac00\uc7a5 \ud070 \uc2dc\uc7a5\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubd81\ubbf8 \uc758\ub8cc \uc2dc\uc2a4\ud15c\uc740 \uc57d\uad6d, \uc81c\uc57d \ud68c\uc0ac, \uc758\ub8cc \uc7a5\ube44 \uc81c\uc870\uc5c5\uccb4 \ubc0f \uc758\ub8cc \uc2dc\uc124\uc744 \ud3ec\ud568\ud558\ub294 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc0b0\uc5c5\uc785\ub2c8\ub2e4. \uc774 \ubcf5\uc7a1\ud55c \uc0b0\uc5c5 \uc778\ud504\ub77c\ub294 \uc774\ub7ec\ud55c \uc6b4\uc601\uc744 \uac10\ub3c5\ud558\ub294 \uc804\ubb38\ud654\ub41c \uc804\ubb38\uac00\uc5d0\uac8c \uc758\uc874\ud569\ub2c8\ub2e4. \uc758\ub8cc IT \uc11c\ube44\uc2a4 \uc544\uc6c3\uc18c\uc2f1\uc5d0 \ub300\ud55c \ub192\uc740 \uc778\uc2dd \uc218\uc900\uacfc \uc774 \uc9c0\uc5ed\uc758 \uc800\uba85\ud55c \uc2dc\uc7a5 \ud50c\ub808\uc774\uc5b4\ub4e4\uc758 \uac15\ub825\ud55c \uc785\uc9c0\uac00 \uc774 \uc9c0\uc5ed \uc2dc\uc7a5\uc758 \uc131\uc7a5\uc5d0 \uae30\uc5ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c IMARC\uc758 \uc758\ub8cc BPO \uc2dc\uc7a5 \ud1b5\uacc4\uc5d0 \ub530\ub974\uba74 \uc774 \uc9c0\uc5ed\uc758 \uc815\ubd80 \uc774\ub2c8\uc154\ud2f0\ube0c\uac00 \uc99d\uac00\ud558\uba74\uc11c \uc758\ub8cc \uc0b0\uc5c5\uc758 \uc131\uc7a5\uc744 \uacac\uc778\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\uba70, \uc774\ub294 \ub2e4\uc2dc \uc758\ub8cc BPO \uc2dc\uc7a5\uc744 \ucd09\uc9c4\ud560 \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, 2022\ub144 2\uc6d4 \ubbf8\uad6d \ubcf4\uac74\ubcf5\uc9c0\ubd80\ub294 \uac00\uc0c1 \uc9c4\ub8cc\ub97c \ud1b5\ud574 \uc18c\uc678 \uacc4\uce35\uc758 \uc758\ub8cc \uc811\uadfc\uc131\uacfc \uc9c8\uc744 \ub192\uc774\uae30 \uc704\ud574 29\uac1c HRSA \uc9c0\uc6d0 \ubcf4\uac74 \uc13c\ud130\uc5d0 \uc57d 5,500\ub9cc \ub2ec\ub7ec\ub97c \uc9c0\uc6d0\ud588\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc9c4\ub8cc\ub294 \ud2b9\ud788 \ud32c\ub370\ubbf9 \uae30\uac04 \ub3d9\uc548 \ud658\uc790\ub4e4\uc5d0\uac8c \ud68d\uae30\uc801\uc778 \ubcc0\ud654\ub97c \uac00\uc838\uc654\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc815\ubd80 \uae30\uad00\uc758 \uc774\ub2c8\uc154\ud2f0\ube0c\ub294 \ubd81\ubbf8\uc5d0\uc11c \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc8fc\ub3c4\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

\uacbd\uc7c1 \ud658\uacbd:
\n\uc774 \ubcf4\uace0\uc11c\ub294 \ub610\ud55c \uae00\ub85c\ubc8c \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \uacbd\uc7c1 \ud658\uacbd\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \ubd84\uc11d\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uc2dc\uc7a5 \uad6c\uc870, \uc8fc\uc694 \uc5c5\uccb4\ubcc4 \uc2dc\uc7a5 \uc810\uc720\uc728, \ud50c\ub808\uc774\uc5b4 \ud3ec\uc9c0\uc154\ub2dd, \ucd5c\uace0\uc758 \uc2b9\ub9ac \uc804\ub7b5, \uacbd\uc7c1 \ub300\uc2dc\ubcf4\ub4dc, \uae30\uc5c5 \ud3c9\uac00 \uc0ac\ubd84\uba74\uacfc \uac19\uc740 \uacbd\uc7c1 \ubd84\uc11d\uc774 \ubcf4\uace0\uc11c\uc5d0\uc11c \ub2e4\ub8e8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubaa8\ub4e0 \uc8fc\uc694 \uae30\uc5c5\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ud504\ub85c\ud544\ub3c4 \uc81c\uacf5\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub2e4\ub8e8\uc5b4\uc9c4 \uae30\uc5c5 \uc911 \uc77c\ubd80\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n

Accenture plc
\nCognizant
\nGeBBS Healthcare Solutions
\nGenpact
\nInternational Business Machines Corporation
\nIQVIA
\nNTT Data Corporation
\nOmega Healthcare
\nParexel International Corporation
\nTata Consultancy Services
\nWNS (Holdings) Limited
\nXerox Corporation<\/p>\n

(\uc774\uac83\uc740 \uc8fc\uc694 \ud50c\ub808\uc774\uc5b4\uc758 \uc77c\ubd80 \ubaa9\ub85d \uc77c \ubfd0\uc774\uba70 \uc804\uccb4 \ubaa9\ub85d\uc740 \ubcf4\uace0\uc11c\uc5d0 \uc81c\uacf5\ub429\ub2c8\ub2e4.)<\/p>\n

\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ucd5c\uadfc \ubc1c\uc804
\n2024\ub144 4\uc6d4 \uc778\ub3c4 \ucd5c\ub300 \ud1a0\uc885 \uc0ac\ubaa8\ud380\ub4dc(PE) \ud68c\uc0ac\uc778 ChrysCapital\uc740 \ub85c\uc2a4\uc564\uc824\ub808\uc2a4\uc5d0 \ubcf8\uc0ac\ub97c \ub454 \ud5ec\uc2a4\ucf00\uc5b4 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \ud68c\uc0ac\uc778 GeBBS \ud5ec\uc2a4\ucf00\uc5b4 \uc194\ub8e8\uc158\uc758 \ub9e4\uac01\uc744 \uac80\ud1a0\ud55c \uac83\uc73c\ub85c \uc54c\ub824\uc84c\uc2b5\ub2c8\ub2e4. \ud06c\ub9ac\uc2a4\uce90\ud53c\ud138\uc740 10\uc5b5 \ub2ec\ub7ec\uc5d0 GeBBS \ud5ec\uc2a4\ucf00\uc5b4 \uc194\ub8e8\uc158\uc744 \ub9e4\uac01\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4.
\n2023\ub144 12\uc6d4: Everise\ub294 \uae00\ub85c\ubc8c \ud22c\uc790 \ud68c\uc0ac\uc778 Warburg Pincus\ub85c\ubd80\ud130 \uc790\uae08\uc744 \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4. Everise\ub294 10\uc5b5 \ub2ec\ub7ec\uc758 \uae30\uc5c5\uac00\uce58\ub97c \uc778\uc815\ubc1b\uc73c\uba70 \ud5ec\uc2a4\ucf00\uc5b4 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ub192\uc740 \uae30\ub300\uac10\uc744 \uac16\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.
\n2023\ub144 8\uc6d4: \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc778 McKesson\uacfc \uc804\ubb38 \uc11c\ube44\uc2a4 \ud68c\uc0ac\uc778 Genpact\ub294 McKesson\uc758 \uc7ac\ubb34 \uc6b4\uc601\uc758 \ud6a8\uc728\uc131\uacfc \uc790\ub3d9\ud654 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uae30 \uc704\ud574 \ud611\ub825\uc744 \ud655\ub300\ud55c\ub2e4\uace0 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7325","post","type-post","status-publish","format-standard","hentry","category-industry-reports"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/posts\/7325"}],"collection":[{"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/comments?post=7325"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/posts\/7325\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/media?parent=7325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/categories?post=7325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.kr\/markets\/wp-json\/wp\/v2\/tags?post=7325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}